We hope you will be very happy as a customer of moonrock. If you do wish to make a complaint though you can contact us anytime.
Call: +44 (0) 345 604 8594
If you are not satisfied with the underwriter’s response or you have not been provided with a stage one response within two weeks, you are entitled to refer the matter to Lloyd’s.
Call: +44 (0) 20 7327 5693
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS)
Call: +44 (0) 800 023 4567
For more information about our complaints prodedure, click here