All of our policies are annual, lasting 12 continuous months.
- Accidental damage
- Theft from a secure place
- Unintentional fly away
- 3rd Party Property Damage
For the full details of your policy coverage, please read our policy wording and IPID
If you wish to cancel then you can do this anytime by contacting email@example.com. We will provide a full refund if cancelled within 14 days of your policy start date. If you have made a claim and received a benefit under your policy or cancel after your cooling off period, no refund can be made to you.
You will recieve a renewal reminder 30 days in advance of the renewal date next year. If we do not hear from you, then the policy will automatically renew to avoid a gap in cover for you. This will be charged to the payment card on the account and can be cancelled within 14 days.
Please contact us if you do not wish for your policy to renew.
We hope you will be very happy as a customer of moonrock. If you do wish to make a complaint though you can contact us anytime.
Call: +44 (0) 345 604 8594
If you are not satisfied with the underwriter’s response or you have not been provided with a stage one response within two weeks, you are entitled to refer the matter to Lloyd’s.
Call: +44 (0) 20 7327 5693
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS)
Call: +44 (0) 800 023 4567
For more information about our complaints prodedure, click here
Not to worry, it is what we are here for! Please make every attempt you can to recover the drone from where it has crashed. Then take as many images of it as you can to highlight the crash site, the damage to the drone and any other 3rd party property damage. The more detail you can provide to the claims team to assess the damage, the easier they will be able to process it.
You can raise a claim here – Make a claim. Our team are on hand 24/7 to assist you.
There is a £100 excess on all hull and third party damage claims.
We cover you to fly anywhere within the UK and Europe. The local area may have specific rules for where you can or cannot fly. Please ensure you are aware of these rules before flying.